- Risk Based Sampling
- Improved Messaging and Alerts
- Custom Querying and Reporting
These new features are added to the existing robust functions of the system such as:
- Customizable Audit and Import Templates
- Role based authentication and access
- Agent and Auditor SLA Management
- Work Distribution using Project, Job, Skillset, Team
- Automated job assignment – Round Robin, Workload, Score and Tenure Algorithms
- Workflow based Audit, Quality Control, Challenge/ Dispute and Arbitration
- Customizable Dashboards, Scorecards and Reports
